Before reading this article, please note:
- An order is confirmed fulfilled when the tracking carrier confirms shipment (package receives its first tracking scan).
- An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.
--------------------------------
Table of contents:
- Overview
- Benefits of Tiers
- Glossary of Benefits
- Examples for Payment Eligibility
- Frequently Asked Questions
--------------------------------
Overview
The Routing Guide is a Tiered Carrier Program designed to help merchants choose effective carriers.
This particular model categorizes the qualified shipping carriers into 4 tiers; except for Tier 1, all other tiers have a list of carriers based on their shipping performance.
Tier 1 (Wish Express): Only Wish Express orders that meet the delivery requirements are eligible for Tier 1 benefits.
Tier 2: Reliable shipping carriers with fast delivery rates and low shipping refund rates!
Tier 3: Carriers that have relatively high shipping refund rates and low delivery rates.
Tier 4: Carriers that have low shipping performance with extremely high shipping refund rates and extremely low delivery rates.
It is highly recommended to choose carriers from the top tiers for your shipments.
Please note: The list of carriers in each tier is subject to change at our discretion. Please be assured, we monitor their performance regularly and want to provide merchants with the best recommendations.
Benefits of Tiers
Benefits |
Tier 1 |
Tier 2 |
Tier 3 |
Tier 4 |
Eligible for payments faster |
Yes |
Yes |
Yes |
Yes |
Eligible for Wish Express benefits |
Yes |
No |
No |
No |
Boost in impressions |
Yes |
Yes |
No |
No |
Glossary of Benefits
1. Eligible for payments faster
Orders are eligible for payment sooner. Note that per the Fees and Payments Policy:
- An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or, if the order is not subject to the Confirmed Delivery Policy, 5 calendar days after the customer confirms delivery if the order is confirmed fulfilled by a tracking carrier within 30 calendar days from the order released time.
- Orders are also eligible for payment faster depending on the tier of the carrier used to ship the order:
- Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed fulfilled by the carrier.
- Tier 2: 45 calendar days after order was confirmed fulfilled with a Tier 2 carrier
- Tier 3: 75 calendar days after order was confirmed fulfilled with a Tier 3 carrier
- Tier 4: 90 calendar days after order was confirmed fulfilled with a Tier 4 carrier
- If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, it is eligible for payment 90 calendar days after the order was confirmed fulfilled by the carrier.
See the list of carriers per tier.
For more information, see the article on Order Eligibility for Payment.
2. Eligible for Wish Express benefits
Wish Express products receive a Wish Express badge and those products will automatically have a boost in product impressions!
To learn more about Wish Express, please see Wish Express FAQ. To sign up for Wish Express, please review the Wish Express Sign Up Flow.
Examples for Payment Eligibility
Merchant A’s payment dates are the 1st and 15th of every month.
Example 1: Tier 2, Order eligible for payment faster
- Merchant ships with a carrier from Tier 2 on 11/1.
- The order was confirmed fulfilled by the carrier on 11/3.
- Neither carrier nor the customer is able to confirm delivery.
- The order becomes eligible for payment on 12/18 (45 calendar days after the order was confirmed fulfilled with respect to Tier 2).
- Merchant will get paid on the next payment date 1/1.
Example 2: Carrier not listed in Routing Guide, confirms shipment.
- Merchant ships an order on 11/1 with a carrier not listed in Routing Guide.
- The order was confirmed fulfilled by the carrier on 11/10.
- The order is not confirmed delivered by the carrier or customer.
- The order becomes eligible for payment on 2/8 (90 calendar days after it was confirmed fulfilled by the carrier).
- Merchant will get paid for this order on the next payment date, 2/15.
Example 3: Tier 1, Carrier Confirmed Delivery
- Merchant ships a Wish Express order (Tier 1 by default) on 10/12.
- The order was confirmed fulfilled by the carrier on 10/13.
- The carrier confirms delivery on 10/16 (3 calendar days after the order was confirmed fulfilled).
- The order is eligible for payment on 10/16.
- Merchant will get paid for this order on the next payment date, 11/1.
Example 4: Tier 4, Order eligible for payment faster
- Merchant ships with a carrier from Tier 4 on 11/1.
- The order was confirmed fulfilled by the carrier on 11/5.
- The order is not confirmed delivered by carrier or by the customer.
- The order becomes eligible for payment on 2/4 (90 calendar days after the order was confirmed fulfilled with respect to Tier 4).
- Merchant will get paid for this order in the upcoming payment cycle on 2/15.
Example 5: Tier 3, Order eligible for payment faster
- Merchant ships with a carrier from Tier 3 on 11/1.
- The order is confirmed fulfilled by the carrier on 11/3.
- Neither carrier nor customer is able to confirm delivery.
- The order becomes eligible for payment on 1/17 (75 calendar days after the order was confirmed fulfilled with respect to Tier 3).
- Merchant will get paid in this payment cycle 2/1.
Frequently Asked Questions
1. Where can I find the list of carriers in each tier?
Carriers are categorized into different tiers. Tier 1 is only specific for Wish Express orders, however, carriers are categorized into Tiers 2, 3, and 4 based on shipping performance.
Please review the Routing Guide.
Note: The list of carriers in each tier is subject to change at our discretion. Please be assured, we monitor their performance regularly, and want to provide you with the best recommendations.
2. How do I enroll in the Tiered Carrier Program?
You don’t have to! All merchants have access and visibility into the Tiered Carrier Program. When you ship orders, you are automatically eligible for the benefits of the top tiers with respect to the carriers you use for shipments.
3. When do I see Tier badge and information on the Order Payment modal?
You will only be able to see the Tier badge and information when the following conditions are met for your order:
-
- The order was shipped with a qualified shipping carrier and was confirmed fulfilled by the carrier.
- The order falls within the Routing Guide (Origin Country to Destination Country).
This is an example for when all conditions are met and Tier badge is reflected:
However, the example below has no Tier badge because the order is not yet confirmed fulfilled by the carrier.
4. What is the Merchant Payment Policy?
Please consult the Order Payment Eligibility policy.
Comments
0 comments
Please sign in to leave a comment.