Tiered Carrier Program (Routing Guide)

What is the Routing Guide?

The Routing Guide is a Tiered Carrier Program designed to help merchants choose the best carriers for shipments to be successful on Wish! As a merchant on Wish, it is recommended to use the best carriers to ship orders in order to be able to save money from having lower refund rates and also enjoy a boost in product impressions!

Overview 

This model categorizes the qualified shipping carriers into 4 tiers- except for Tier 1, all other tiers have a list of carriers based on their shipping performance.

Tier 1 (Wish Express): Only Wish Express orders that meet the delivery requirements are eligible for Tier 1 benefits.
Tier 2: Reliable shipping carriers with fast delivery rates and low shipping refund rates!
Tier 3: Carriers that have relatively high shipping refund rates and low delivery rates.
Tier 4: Carriers that have low shipping performance with extremely high shipping refund rates and extremely low delivery rates.

It is highly recommended to choose carriers from the top tiers for shipments! 

Please note: The list of carriers in each tier is subject to change at our discretion. Please be assured, we monitor their performance regularly, and want to provide merchants with the best recommendations!


Benefits of Tiers 

Benefits

Tier 1

Tier 2

Tier 3

Tier 4

Eligible for faster payments 

Yes

Yes

Yes

Yes

Eligible for Wish Express benefits

Yes

No

No

No

Eligible for All star Shipper badge 

Yes

Yes

No

No

Boost in impressions 

Yes

Yes

No

No


Glossary of Benefits

Eligible for faster payments 

Orders are eligible for payment sooner!

For orders marked shipped before October 11, 2017:

  • An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
  • If the order is not confirmed delivered, then it will be eligible for payment 90 days after the order was marked shipped by the merchant. 

For orders marked shipped on or after October 11, 2017:

  • An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
  • Orders are also eligible for faster payments depending on the tier of the carrier used to ship the order.
    • Tier 1: as soon as tracking carrier confirms Wish Express order as delivered
    • Tier 2: 45 days after order was confirmed shipped with a Tier 2 carrier
    • Tier 3: 75 days after order was confirmed shipped with a Tier 3 carrier
    • Tier 4: 90 days after order was confirmed shipped with a Tier 4 carrier
  • If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier.
  • If the order is not confirmed shipped by the carrier, then it will be eligible for payment 120 days after the order was marked shipped by the merchant.

Click here to see the list of carriers per tier.

For more information, please review When Is My Order Eligible For Payment?

An order is confirmed shipped when the package receives its first tracking scan.
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

Eligible for Wish Express benefits 

Wish Express products receive a Wish Express badge and those products will automatically have a boost in product impressions! In addition, Wish Express orders delivered on time are eligible for cash back! Please visit Wish Express Cashback Program article to learn more about it!

To learn more about Wish Express, please see Wish Express FAQ. To sign up for Wish Express, please review the Wish Express Sign Up Flow.

Eligible for All-Star Shipper Badge 
Products consistently shipped with carriers from Tier 1 and Tier 2 will receive a shiny All-star Shipper badge (currently it's only available on Android; the iOS and Web versions will be available by the end of October, 2017). Shipping orders with good carriers improve customer experience and boost impressions, thus increasing the probability of sales for products.

Fast Payment Examples

Merchant A’s payment dates are 1st and 15th of every month.

Examples of orders marked shipped before October 11, 2017 (before the new Payment Eligibility Policy takes effect)

Example 1: Tier 1, Carrier Confirmed Delivery

  1. Merchant ships a Wish Express order (Tier 1 by default) on 9/9.
  2. The order was confirmed shipped by the carrier on 9/10.
  3. The carrier confirms delivery on 9/13 (3 days after the order was confirmed shipped).
  4. The order is eligible for payment on 9/13.
  5. Merchant will get paid for this order on the next payment date, 9/15.

Example 2: Tier 2, Customer Confirmed Delivery

  1. Merchant ships an order with a carrier from Tier 2 on 9/5.
  2. The order was confirmed shipped by the carrier on 9/7.
  3. The customer confirms delivery on 9/15.
  4. The order is eligible for payment on 9/20 (5 days after customer confirmed delivery).
  5. Merchant will get paid with the next payment date on 10/1.

Example 3: Tier 4, Order NOT eligible for faster payment

  1. Merchant ships with a carrier from Tier 4 on 10/5.
  2. The order is not confirmed shipped by the carrier.
  3. The order is not confirmed delivered by the carrier or by the customer.
  4. The order becomes eligible for payment on 1/3 (90 days after the order was marked shipped by the merchant).
  5. Merchant will get paid for this order in the upcoming payment cycle on 1/15.

Examples of orders marked shipped on or after October 11, 2017 (after the new Payment Eligibility Policy takes effect)

Example 4: Tier 2, Order eligible for faster payment

  1. Merchant ships with a carrier from Tier 2 on 11/1.
  2. The order was confirmed shipped by the carrier on 11/3.
  3. Neither carrier nor the customer is able to confirm delivery.
  4. The order becomes eligible for payment on 12/18 (45 days after the order was confirmed shipped with respect to Tier 2).
  5. Merchant will get paid on the next payment date 1/1.

Example 5: Carrier not listed in Routing Guide, confirms shipment.

  1. Merchant ships an order on 11/1 with a carrier not listed in Routing Guide.
  2. The order was confirmed shipped by the carrier on 11/10.
  3. The order is not confirmed delivered by the carrier or customer.
  4. The order becomes eligible for payment on 2/8 (90 days after it was confirmed shipped by the carrier).
  5. Merchant will get paid for this order on the next payment date, 2/15.

Example 6: Carrier not listed in Routing Guide, unable to confirm shipment.

  1. Merchant ships an order on 11/1 with a carrier not listed in Routing Guide.
  2. The order was not confirmed shipped by the carrier.
  3. The order is not confirmed delivered by the carrier or customer.
  4. The order becomes eligible for payment on 3/10 (120 days after it was marked shipped by the merchant).
  5. Merchant will get paid for this order on the next payment date, 3/15.

Example 7: Tier 1, Carrier Confirmed Delivery

  1. Merchant ships a Wish Express order (Tier 1 by default) on 10/12.
  2. The order was confirmed shipped by the carrier on 10/13.
  3. The carrier confirms delivery on 10/16 (3 days after the order was confirmed shipped).
  4. The order is eligible for payment on 10/16.
  5. Merchant will get paid for this order on the next payment date, 11/1.

Example 8: Tier 4, Order eligible for faster payment

  1. Merchant ships with a carrier from Tier 4 on 11/1.
  2. The order was confirmed shipped by the carrier on 11/5.
  3. The order is not confirmed delivered by carrier or by the customer.
  4. The order becomes eligible for payment on 2/4 (90 days after the order was confirmed shipped with respect to Tier 4).
  5. Merchant will get paid for this order in the upcoming payment cycle on 2/15.

Example 9: Tier 3, Order eligible for faster payment

  1. Merchant ships with a carrier from Tier 3 on 11/1.
  2. The order is confirmed shipped by the carrier on 11/3.
  3. Neither carrier nor customer is able to confirm delivery.
  4. The order becomes eligible for payment on 1/17 (75 days after the order was confirmed shipped with respect to Tier 3).
  5. Merchant will get paid in this payment cycle 2/1.

Example 10: Tier 4, Order NOT eligible for faster payment

  1. Merchant ships with a carrier from Tier 4 on 11/1.
  2. The order is not confirmed shipped.
  3. Neither the carrier nor the customer is able to confirm delivery.
  4. The order becomes eligible for payment on 2/31 (120 days after the order was marked shipped).
  5. Merchant will get paid with the next payment date on 3/1.

FAQ:

Where can I find the list of carriers in each tier?

Carriers are categorized into different tiers. Tier 1 is only specific for Wish Express orders, however, carriers are categorized into Tiers 2, 3 and 4 based on shipping performance.

Please review the list here: Routing Guide.

Please note: The list of carriers in each tier is subject to change at our discretion. Please be assured, we monitor their performance regularly, and want to provide you with the best recommendations! 
 

How do I enroll for the Tiered Carrier Program?

You don’t have to! All merchants have access and visibility into the Tiered Carrier Program. When you ship orders, you are automatically eligible for the benefits of the top tiers with respect to the carriers you use for shipments.  

What is the Merchant Payment Policy?

Merchants shipping with a carrier from top tiers are eligible for faster payment! 

For orders marked shipped before October 11, 2017:

  • An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
  • If the order is not confirmed delivered, then it will be eligible for payment 90 days after the order was marked shipped by the merchant.

For orders marked shipped on or after October 11, 2017:

  • An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
  • Orders are also eligible for faster payments depending on the tier of the carrier used to ship the order.
    • Tier 1: as soon as tracking carrier confirms Wish Express order as delivered
    • Tier 2: 45 days after order was confirmed shipped with a Tier 2 carrier
    • Tier 3: 75 days after order was confirmed shipped with a Tier 3 carrier
    • Tier 4: 90 days after order was confirmed shipped with a Tier 4 carrier
  • If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier.
  • If the order is not confirmed shipped by the carrier, then it will be eligible for payment 120 days after the order was marked shipped by the merchant. 

Click here to see the list of carriers per tier. 

For more information, please review When Is My Order Eligible For Payment?

An order is confirmed shipped when the package receives its first tracking scan.
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

It is highly recommended to use a top-tier carrier and provide valid tracking for all orders in order to expedite the process to receiving payments.

When do the Payment Eligibility policy and All-star shipper badge take effect?

The Payment Eligibility policy will take effect on October 11, 2017. The All-star shipper badge will also be visible to eligible merchants starting October 11, 2017. Please visit the Payment Eligibility Policy to learn more.
 

What happens when I switch from a low-performing tier to a top tier for my shipments? 

That would be ideal! The goal of the Tiered Carrier Program is to help merchants partner with the right carriers for shipping orders in order to provide good customer experience and also improve their shipping performance.

Consistently shipping with the top tier carriers will earn you an All-star shipper badge. This will lead to a boost in impressions, thus increasing the probability of higher sales!

What happens when I switch from a top tier to a low-performing tier for my shipments?

If a merchant has an All-star shipper badge for consistently shipping with a carrier from the top tier, and they switch to a low-performing tier for next few shipments, then they risk losing their All-star shipper badge.

In order to be eligible for the All-star shipper badge again, please consistently ship with a Tier 2 carrier for non Wish Express orders.
 

Will I be eligible for Cash Back if I ship a Wish Express order with a carrier from Tier 2? 

Wish Express orders must meet the Wish Express requirements in order to qualify for cash back. Please review the Wish Express Qualifications and Terms for more information on the delivery deadlines with respect to different destination countries. Please visit Wish Express Cashback Program FAQ to learn more about the cashback program!

 

 

 






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