If you are selling items to consumers in Europe, you should know that consumers have certain basic rights, and sellers (i.e. merchants) have some basic obligations.
If the product you sold turns out to be faulty, or doesn't look or work as advertised, within the timeframe of the applicable legal guarantee, you are responsible for addressing the issue, typically via repair or replacement or some degree of refund. In many cases, a consumer’s issue may be covered by and resolved under the Wish Return/Refund policy, but in some cases, the matter will be directed to the applicable merchant.
Learn more about basic consumer rights in Europe, including right of withdrawal (sometimes known as a cooling-off period) and conformity guarantees.