If an order is not confirmed delivered by X calendar days after the order is placed, the merchant is responsible for 100% of the cost of any refund for that order, per Merchant Policy 7.5.
X is calculated based on reasonable delivery times collected per destination.
Please note that the following X calendar days are related to Standard orders only. Wish Express orders have their own delivery windows that must be met. If the wish express order is delivered beyond the expected Wish Express delivery deadline, the merchant will be responsible for 100% of the refund.
To learn more about the Delivery Requirements for Wish Express, click here.
Find out X for top destination countries here:
|Country/Region||Country/Region Code||X Calendar Days|
|Bosnia and Herzegovina||BA||19 Days|
|Costa Rica||CR||33 Days|
|Czech Republic||CZ||17 Days|
|Dominican Republic||DO||44 Days|
|Great Britain||GB||12 Days|
|Hong Kong, China||HK||5 Days|
|New Zealand||NZ||14 Days|
|Puerto Rico||PR||13 Days|
|Saudi Arabia||SA||33 Days|
|South Africa||ZA||37 Days|
|South Korea||KR||12 Days|
|Taiwan, China||TW||9 Days|
|United Arab Emirates||AE||24 Days|
|United States||US||15 Days|
|Virgin Islands, British||VG||19 Days|
|Virgin Islands, U.S.||VI||23 Days|
*For all other countries/regions not listed in the chart above, “X Days” is 45 calendar days. Wish reserves the right to change these values at any time.
Example: For orders to the US: 15 calendar days after the order is placed the order is eligible for this policy.
1. Example Acceptable Time to Door:
- August 1: Order Z is placed by a customer in the United States (US).
- August 2: Merchant ships Order Z. Assume the merchant is owed $20.00 USD.
- August 10: Order Z is confirmed delivered.
- August 15: Customer requests a refund and says order did not arrive.
After the refund, the merchant is still owed $20.00 USD.
2. Example Acceptable Time to Door:
- August 1: Order U is placed by a customer in France (FR).
- August 1: Merchant ships Order U. Assume the merchant is owed $12.00 USD.
- August 3: Customer requests a refund and says shipping is taking too long.
After the refund, the merchant is still owed $12.00 USD
3. Example Unacceptable Time to Door:
- Nov 1: Order X is placed by a customer in the United States (US).
- Nov 2: Merchant ships order X. Assume the merchant is owed $10.00 USD.
- Nov 3: Tracking information is confirmed for order X.
- Nov 31: User requests a refund because the shipping is taking too long.
- Dec 1: Order X is confirmed delivered.
After the refund merchant is owed $0.00 USD.
4. Example Unacceptable Time to Door:
- Sept 1: Order Y is placed by a customer in Spain (ES).
- Sept 1: Order Y is shipped by the merchant. The merchant is owed $15.00 USD.
- *Tracking information is not confirmed.
- Sept 30: User requests a refund because the shipping is taking too long.
After refund, the merchant is owed $0.00 USD. This is the same as before because a valid tracking number was not provided.
5. Example Unacceptable Time to Door:
- August 1: Order Y is placed by a customer in Great Britain (GB).
- August 2: Order Y is shipping by the merchant. The merchant is owed $25.00 USD.
- August 3: Tracking information is confirmed for Order Y. The merchant is owed $25.00 USD.
- August 25: Order Y is confirmed delivered.
- August 26: User requests refund.
After refund, the merchant is owed $0.00 USD. Delivery was confirmed taking too long (12 calendar days is acceptable for GB).