What information do I see for my orders?

Here we will explain what you're looking at when you review your orders from the Merchant Dashboard. To view new transactions, go to Orders > Unfulfilled Orders:

Definitions: 

(from left to right)

Date

This is the date the order is released to you. Note that the timestamp is localized to your timezone. You can click "Date" column header to organize your orders by the date they were released.

Order ID

This is the unique identifier we assign to each order. Order ID allows you to differentiate multiple items in a single customer transaction. For example, if a customer purchases two items in one transaction, the two items would have unique Order IDs and the same Transaction ID. 

Days to Fulfill

The number of calendar days the merchant has left to fulfill the order. If the merchant does not fulfill the order within this time, the order will automatically be refunded, and the merchant will be responsible for the cost of the refund. Based on Merchant Policy 5.1, merchants have 5 calendar days to fulfill an order (i.e., mark an order "shipped") after the order released date.

Warehouse

The originating warehouse from which the order shall be shipped, either a Primary or a Secondary warehouse. To learn more about these two types of warehouses, please visit this article.

Destination

The destination country/region of this order. After hovering over to the destination flag icon for each order, you may see special fulfillment requirements for that destination.

Ship to

The customer's name and address/contact information.

Product

The product, variation, and its details corresponding to this order.

Wish Express and/or Confirmed Delivery Required

The orange truck icon and/or blue checkmark icon indicates a Wish Express order and/or an order that requires confirmed delivery (per Wish Express policy and/or Confirmed Delivery Policy).

Total Cost

This is the total amount that Wish will pay merchants for this order.

Action

You may click "Fulfill" to mark this order "shipped" with information such as the order's originating country/region, tracking number, carrier information, and optional notes to yourself. You may also view details of this order or issue a refund: