Misleading tracking numbers policy frequently asked questions

What are “misleading" tracking numbers?

Misleading tracking numbers are defined as tracking numbers that are intentionally inaccurate. Wish customers and the Wish platform are misled to believe these orders to be delivered or shipped when they are not.

What are some examples of misleading tracking？

• Not shipping an order to the customer, and fulfilling an order with an illegitimate tracking number
• Shipping an empty package to the customer instead of their order, and fulfilling the order with a legitimate tracking number
• Shipping order to a customer in Sweden, and fulfilling the order with invalid or inaccurate shipping carrier and/or tracking number

What if I shipped the order correctly to the customer, but mistakenly fulfilled the order with an incorrect tracking number? Will that be considered to be "misleading tracking"?

No, this will not be considered to be “misleading tracking.” However, you should use the Modify Tracking tool (in Orders > History page for individual orders) to correct the tracking number for the order as soon as possible.

Where can I see which orders have received infractions?

View infractions in either of these locations within the Merchant Dashboard:

• Infractions > Policy Infractions
• Performance > Wish Standards

I fulfilled an order to Sweden, and I got a “misleading tracking” infraction for the order. Why?

Sweden orders that are not fulfilled properly with an accepted shipping carrier may be subject to Wish policies, infractions, and possible suspension. For example, if an order is fulfilled with invalid and/or inaccurate tracking information, the merchant may be responsible for the refund cost and/or the merchant may receive a misleading tracking infraction. We appreciate the attention and cooperation of merchants in providing the best customer service to our customers.

Wish reserves the right to change some or all of the terms, conditions, and policies of the service at any time. 

More more information on misleading tracking numbers, please see Merchant Policies, "Fulfillment" and "Account Suspension" for more information.