Advanced Logistics Program for Brazil-Bound Orders FAQ

To improve merchant logistics and overall customer experience on Wish, Wish rolled out the Advanced Logistics Program in July 2019 for all Mainland China-originating, Chile-bound orders. The program aims to continue its coverage to other destination countries, and is currently in BETA test for Brazil-bound orders. Effective October 8, 2019 10:00AM Beijing Time, some of merchants’ China-originating, Brazil-bound orders will be included in the Advanced Logistics Program. All eligible orders included in the Advanced Logistics Program will receive a number of logistics benefits offered by the Advanced Logistics Program. Eligible orders are also subject to Wish for Merchants Terms of Service as well as all Advanced Logistics Program Merchant Policies.

We’ve created this FAQ to help merchants further understand the benefits and processes of this program.

 

1. If I receive an Advanced Logistics Program order, what actions do I need to take?

If an order is eligible for the Advanced Logistics Program, the order will be indicated to merchants with Advanced Logistics Program flags in the Merchant Dashboard. Merchants must fulfill eligible orders through one of the following WishPost logistics channels and deliver the corresponding product to the warehouse indicated by the shipping address shown in Merchant Dashboard and WishPost:

• A-Super ECONOMY (otype: 5001-1)
• A-Super STANDARD (otype: 5002-1)

The criteria for selecting the appropriate logistics channels are as follows:

• If an order is subject to the Confirmed Delivery Policy, merchants must choose A-Super STANDARD WishPost logistics channel to fulfill.
• If an order is not subject to the Confirmed Delivery Policy, merchants may choose either A-Super ECONOMY or A-Super STANDARD WishPost logistics channel to fulfill.

Note that the above two WishPost logistics channels may only be used to fulfill Advanced Logistics Program orders, and will not support regular orders.

If needed because they are unable to meet requirements for Advanced Logistics program, merchants may reach out to WishPost Customer Service or email a_plus@wish.com.

 

2. What is the shipping pricing for these two required channels for Brazil-bound orders?

A-Super ECONOMY:

Tracked General cargo:

weight range (g)	item fee (RMB)	fee per kg (RMB)
<= 30 g	4.74	0
30 g - 80 g	0.54	140
80 g - 2000 g	5.58	77

Tracked Special cargo (1 RMB additional item fee):

weight range (g)	item fee (RMB)	fee per kg (RMB)
<= 30 g	5.74	0
30 g - 80 g	1.54	140
80 g - 2000 g	6.58	77

 

A-Super STANDARD:

Tracked General cargo:

weight range (g)	item fee (RMB)	fee per kg (RMB)
0 g - 2000 g	24	83

Tracked Special cargo (1 RMB additional item fee):

weight range (g)	item fee (RMB)	fee per kg (RMB)
0 g - 2000 g	25	83

 

3. What are the pick-up carriers for these channels? How can I contact them?

The tables below contain details for the three pick-up carriers for the Advanced Logistics Program, along with their contact information:

Pick-up Carriers for Advanced Logistics Program	Pick-up area	Contact Information
Yanwen	Please refer to this document for all Yanwen for pick-up areas.	Ms. Dong：021-36031631/36031637
Wise	Beijing, Shanghai, Nanjing, Wuxi, Changzhou, Suzhou, Kunshan, Hangzhou, Xiaoshan, Yuhang District, Yiwu, Jinhua, Pujiang, Dongyang, Ningbo, Fuzhou, Putian, Quanzhou, Xiamen, Shenzhen, Dongguan, Guangzhou, Foshan, Huizhou	Wise Customer Service：4008206207
Sunyou	Shenzhen, Guangzhou, Zhuhai, Dongguan, Huizhou, Foshan, Zhongshan, Jiangmen, Shanghai, Suzhou, Kunshan, Yiwu, Jinhua, Hangzhou, Wenzhou, Ningbo, Fuzhou, Xiamen, Changsha, Wuhan	Shuanglin Luo：13505530582 (QQ：2850181465)

 

4. How do I select Wish-support pick-up carriers via ERP?

When choosing Wish-supported pick-up carriers via ERP, merchants may use WishPost API endpoint /api/v2/create_order to create Advanced Logistics Program orders. When using this API endpoint, merchants may use the pickup_service parameter to select pick-up carriers. Regarding the pickup_service parameter, note that:

1). If you select “1” for doorpickup parameter (onsite pick-up), you are required to fill out 27-1 (Wise pick-up), 42-0 (Yanwen pick-up), or 47-0 (Sunyou pick-up) for pickup_service parameter;

2). If you select “0” for doorpickup parameter (self-delivery), you are not required to fill out additional information for pickup_service parameter.

3). If pickup_service parameter is not accurately filled out, order creation will fail, and merchants will be required to redo the order creation process with accurate information filled out.

 

5. What is the warehouse address that I should deliver affected orders to?

Merchants may need to deliver orders to one of the following locations:

South Warehouse 3

Address：广东省广州市花都区花东镇花安东路机场北邮件处理中心主楼3层EPC处理中心

Contact information：刘高阳 (phone number：188-9876-5034)

East Warehouse 6 

Address：江苏省昆山市花桥镇花集路668号10号库五号门EPC仓（邮编：215332）

Contact Information：徐宇（phone number：17787815775） 

The correct warehouse address is also indicated as the “shipping address” in Merchant Dashboard and WishPost for the Advanced Logistics Program orders.

 

6. What are the dimensions and weight limits for packages delivered to Advanced Logistics Program warehouse (Brazil-bound orders)?

The dimension and weight limits for packages depend on the product types: general products, products with built-in battery, and sensitive products。

General products and products with built-in battery:

• Cube- or cuboid-shaped packages:
• Maximum weight = 2kg
• Maximum dimension: length + width + height ≤ 90cm; length of any one side ≤ 60cm
• Minimum dimension: length ≥ 14cm; width ≥ 11cm
• Cylinder-shaped packages:
• Maximum weight = 2kg
• Maximum dimension: height + diameter * 2 ≤ 104cm; height ≤ 90cm
• Minimum dimension: height + diameter * 2 ≥ 17cm; height ≥ 11cm

Sensitive products:

• Maximum weight = 2kg
• length of any one side ≤ 60cm, length + width + height < 90cm

Note that “products with built-in battery” is defined as products with built-in lithium-ion battery or built-in button cell, etc. “Sensitive products” is defined as all other products listed in No. 8 below.

 

7. Any policies around or benefits of this program that I should be aware of?

Yes. Eligible orders included in the Advanced Logistics Program are subject to Wish for Merchants Terms of Service as well as all Advanced Logistics Program Merchant Policies. All eligible orders will also receive a number of logistics benefits offered by the Advanced Logistics Program. Relevant policies and benefits include, but are not limited to:

• Merchants should deliver eligible orders to the correct Advanced Logistics Program warehouse within 168 hours (7 calendar days) of the time the Advanced Logistics Program order is released to merchants. If the order arrives later than 168 hours, merchants will be charged 100% of the shipping fees based on pricing schedule, plus an additional 50% of the original shipping fees.

• If merchants adhere to all policies and deliver orders to the correct Advanced Logistics Program warehouse on time, merchants may apply for logistics insurance that covers up to 70% of the amount for refunds caused by logistics reasons. If refunds occur due to logistics reasons, the claim will be automatically reviewed and reimbursed within 45 days. If orders eligible for insurance coverage aren’t reimbursed after 45 days, merchants may contact WishPost Customer Service.

• Merchants may use a number of Wish-supported pick-up carriers or self-delivery method to deliver corresponding orders to the Advanced Logistics Program warehouse indicated in the shipping address on Merchant Dashboard and WishPost. See a list of pick-up carriers above.

 

8. Are there any special or sensitive products that I should declare in WishPost?

Yes, merchants must correctly identify and declare special or sensitive products in WishPost before shipping them to the Advanced Logistics Program warehouse. Merchants must deliver general and sensitive / special products to Advanced Logistics Program warehouse in separate packages.

If merchants do not declare sensitive or special product type in WishPost, but deliver such a product to Advanced Logistics Program warehouse, merchants will be charged an additional 1 CNY per package of Sensitive Product Handling Fee.

Please refer to the information below for a list of special / sensitive products currently supported by the Advanced Logistics Program for Brazil-bound orders (subject to change):

Supported products: products with built-in battery, set battery, cosmetic, powder, liquid within 100 milliliter (excluding alcohol), nail polish.

Unsupported products: pure battery, power bank, perfume or any liquid containing alcohol, weapons, cutlery, lighter, flammable and explosive items, cigarettes, drugs, or any other items prohibited by the customs.

 

If you have more questions about the Advanced Logistics Program for Brazil-bound orders, please don’t hesitate to contact a_plus@wish.com, and we will respond to you as soon as possible.