In October 2019, Brazilian Post and Telegraph Corporation announced that it will begin requiring importer tax IDs for all Brazil-bound parcels originated outside of Brazil, starting January 1, 2020. In response to this new requirement, Wish is taking actions to help merchants comply and deliver Brazil-bound orders smoothly.
In particular, Wish has been actively collecting CPF information (i.e, individual taxpayer ID in Brazil) of Brazilian customers placing orders on Wish. CPF, short for Cadastro de Pessoas Físicas (Portuguese for "Natural Persons Register"), is the Brazilian individual taxpayer registry identification, a number attributed by the Brazilian Federal Revenue to both Brazilians and resident aliens who pay taxes or take part, directly or indirectly, in activities that provide revenue for any of the dozens of different types of taxes existing in Brazil. This is the information that Brazilian Post and Telegraph Corporation will begin to require on each package entering Brazil and passing through Brazilian customs, effective January 1, 2020.
This FAQ walks merchants through how Wish helps merchants obtain this CPF information and comply with the new requirement.
For Brazil-bound orders originated from Mainland China
Upon collection of customer CPF information, Wish will include this information on the shipping labels of all Mainland China-originating, Brazil-bound orders as part of the Advanced Logistics Program.
Therefore, no additional actions are required from merchants based in Mainland China to comply with the new requirement, other than fulfillment all Brazil-bound Advanced Logistics Program orders per normal procedures. We encourage merchants to continue enabling Brazil as a destination country.
To learn more about Advanced Logistics Program for Brazil-bound orders, please visit this FAQ article.
For Brazil-bound orders that are not part of the Advanced Logistics Program, a “Brazil Order” flag will be added in the Merchant Dashboard to help merchants more easily identify the orders where CPF needs to be provided to shipping carriers. For all Brazil-bound orders released after July 1, 2020 12:00AM UTC (excluding Advanced Logistics Program orders), the Merchant Dashboard Orders > Action Required page and Merchant Dashboard Orders > History page will show a flag that states “Brazil Order” to indicate that customer CPF information is required for shipping these orders:
For Brazil-bound orders originated outside of Mainland China
For all Brazil-bound orders released after July 1, 2020 12:00AM UTC, the Merchant Dashboard Orders > Action Required page and Merchant Dashboard Orders > History page will show a flag that states “Brazil Order” to indicate that customer CPF information is required for shipping these orders:
Upon collection of customer CPF information, Wish will surface to all merchants shipping Brazil-bound orders from outside of Mainland China the customer CPF information via Merchant Dashboard Orders > Action Required page and Orders > History page, CSV download, and API, so that these merchants have all necessary information to fulfill orders smoothly and comply with the above new requirement.
Merchants are able to access customer CPF for all Brazil-bound orders via the following three methods:
Navigate to Orders > Action Required and/or Orders > History dashboard, and locate an order you’re interested in and click on its Order Id. You’ll be directed to the “Order Details” page. Navigate to “Order Overview” section on this page, and you’ll see “Customer CPF” at the bottom of the Shipping Address field:
Alternatively, on the Orders > Action Required and/or Orders > History dashboard, you can navigate to the “Ship to” column of an order and click “View”. A “Shipping Address” modal will appear, and you’ll be able to view “Customer CPF” at the bottom of the modal:
Also on the Orders > Action Required and/or Orders > History dashboard, click either Download Transactions or Export File button above the table, you’ll be able to find the CPF information under the “Customer Identity Number” column in the exported file:
You will be able to view the Customer CPF in responses for the following API calls for retrieving orders:
Specifically, the CPF information will be provided under the “customer_identity_number” field in API responses.
Given the above, merchants can be assured that CPF information will be surfaced to them so that they can generate parcel shipping labels compliant with Brazilian Post and Telegraph Corporation’s new requirement. We encourage merchants to continue enabling Brazil as a destination country and fulfilling all Brazil-bound orders per normal procedures.
Please note that Wish has been surfacing CPF information to all Brazil-based merchants (i.e. merchants shipping Brazil-bound orders from within Brazil) on an ongoing basis. Please visit this FAQ article for more information.