Advanced Logistics Program for United States-bound orders overview

Effective July 1, 2020 2:00AM UTC, the Advanced Logistics Program for Mainland China-originating, United States-bound orders is officially launched for all China-based merchants with the United States enabled as a destination country. The Advanced Logistics Program aims to improve merchant logistics and overall customer experience on Wish. Merchants’ Mainland China-originating, U.S.-bound orders will be automatically included in the Advanced Logistics Program starting the effective time noted above. All eligible orders included in the Advanced Logistics Program will receive a number of logistics benefits offered by the Advanced Logistics Program. Eligible orders are also subject to Wish for Merchants Terms of Service as well as all Advanced Logistics Program Merchant Policies.

To learn more about the overview of the Advanced Logistics Program, its benefits and other general information applicable to all destination countries supported, please visit this Advanced Logistics Program Overview & FAQ (applicable to all destination countries supported) article. The below information applies to Advanced Logistics Program for Mainland China-originating, U.S.-bound orders only:

1. What is the shipping pricing for the two required WishPost logistics channels for Mainland China-originating, United States-bound Advanced Logistics Program orders?

General cargo:

	weight range (g)	item fee (RMB)	fee per kg (RMB)
A-Super ECONOMY (otype：5001-0)	<= 410	7.5	106
	410 - 840	7.75	106
	840 - 30000	8	106
A-Super STANDARD (otype：5002-1)	<= 470	16.75	126
	470 - 820	20	120
	820 - 30000	21	119

 

 Special cargo:

	weight range (g)	item fee (RMB)	fee per kg (RMB)
A-Super ECONOMY (otype：5001-0)	<= 410	7.5	122
	410 - 840	15.5	103
	840 - 30000	20.25	98
A-Super STANDARD (otype：5002-1)	<= 470	18.25	156
	470 - 820	18.5	156
	820 - 30000	21.75	153

Sensitive cargo:

	weight range (g)	item fee (RMB)	fee per kg (RMB)
A-Super ECONOMY (otype：5001-0)	<= 410	9.5	150
	410 - 840	14.25	139
	840 - 30000	18.75	134
A-Super STANDARD (otype：5002-1)	<= 470	19.75	176
	470 - 820	20.5	175
	820 - 30000	22.75	173

 

* Note: For orders with shipping addresses in remote areas, the maximum weight of general/special/sensitive cargo is 2.25kg. Remote areas include: Alaska, Guam, Hawaii, AFO/FPO and other military addresses. For the specific postcode, please see this link. 

2. What are the dimensions and weight limits for packages delivered to Advanced Logistics Program warehouse (Mainland China-originating, United States-bound orders)?

The dimension and weight limits for packages depend on the product types: general products & special products and sensitive products.

	A-Super ECONOMY	A-Super STANDARD	Dimension Limit Requirements
	Maximum Weight (kg)
General & Special Products	30	30	For packages weighing less than or equal to 2kg:  Length of any side <=60cm;  Length + width + height <=90cm; For packages weighing over 2kg: Length of any side <=75cm; Length + 2*(width + height) <=180cm;
Sensitive Products	30	30

* Note: For orders with shipping addresses in remote areas, the dimension limit requirements are: Length of any side <=60cm; Length + width + height <=90cm;

Please note that starting August 6, 2020 12:00AM Beijing Time, for all Advanced Logistics Program orders arriving at the corresponding warehouses after this time with the length of any side exceeding 55cm, the packages’ length, width, and height will be measured.

The dimension weight of the packages will be calculated as (Length x Width x Height) / 8,000 (measured in kg). And shipping fees will be charged based on the dimension weight or actual weight of the packages, whichever is greater.

3. What is the maximum declared value of the package acceptable to Advanced Logistics Program for Mainland China-originating, United States-bound orders?

Currently, the Advanced Logistics Program for Mainland China-originating, U.S.-bound orders does NOT accept packages with reported value equal to or greater than $150 (corrected from previously stated $800); if merchants need to ship Mainland China-originating, U.S.-bound orders with reported value equal to or greater than $150 (corrected from previously stated $800), please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute to remove the corresponding orders from the Advanced Logistics Program and directly drop ship.

4. Are there any product categories unsupported by the Advanced Logistics Program for Mainland China-originating, United States-bound orders?

Please consult "3. Product categories unsupported by the Advanced Logistics Program" in this article for a complete list of unsupported product categories.

Merchants should properly declare special or sensitive products in WishPost. In addition, when packaging sensitive products, please ensure safety during various processes from warehouses to destinations, including transportation, customs clearance, and customers unpacking.

5. Order delivery warehouse

Please consult "7. Warehouse address(es) to deliver Advanced Logistics Program orders to" in this article for details.

6. How to remove United States-bound Advanced Logistics Program orders from the program based on qualified reasons?

To help merchants ship their United States-bound orders most efficiently, merchants may remove United States-bound orders from the Advanced Logistics Program directly in Merchant Dashboard, based on a list of qualified removal reasons.

To remove an order, merchants may first navigate to the “Action” menu dropdown of the order in Orders > Unfulfilled Orders page in Merchant Dashboard, and select “Remove from A+ Program”, as shown below:

Merchants will then be presented with a popup modal where they can input more information, such as selecting one of the qualified reasons for the removal:

Please note the following about this list of qualified reasons:

• “Shipping from outside of Mainland China”: selecting this qualified reason for removing a United States-bound order allows merchants to ship it from their warehouses outside of Mainland China with faster delivery time and improved customer experience.
• “Unsupported product”: a list of currently unsupported product categories can be found in “3. Product categories unsupported by the Advanced Logistics Program” in this article.
• “Overweight” and “Oversized”: please refer to “2. What are the dimensions and weight limits for packages delivered to Advanced Logistics Program warehouse (Mainland China-originating, United States-bound orders)?” above for more information.
• “Other”: if “Other” is selected, merchants are required to elaborate in the “Comment” section below before removing the order (see below for details).

For “Shipping from outside of Mainland China” reason:

Per Merchant Policy 5.8, if merchants select “Shipping from outside of Mainland China” as the reason, the order must be fulfilled with a Confirmed Delivery Carrier. Therefore, in the popup modal here, merchants need to check the checkbox “I will ship this order with a Confirmed Delivery Carrier. Learn more about the Confirmed Delivery Policy” before proceeding:

Given the above, merchants must also comply with the confirmed delivery timeline requirements outlined for these orders: Merchant Policy 5.4 and Merchant Policy 7.5. Merchants should ship the order from their warehouses outside Mainland China by selecting a non-Mainland China “Origin Country/Region” in Merchant Dashboard. Note that if these types of orders have been found to be shipped from warehouses within Mainland China, merchants will be penalized $100 per noncompliant order.

For qualified reasons other than “Shipping from outside of Mainland China”:

If merchants select a qualified reason other than “Shipping from outside of Mainland China”, because these orders are still shipped from Mainland China, they must be fulfilled with WishPost.

However, merchants may choose the appropriate WishPost logistics channels based on whether the removed order is subject to the Confirmed Delivery Policy or not. Specifically,

• If the order is subject to the Confirmed Delivery Policy, merchants must fulfill the order with WishPost and select an appropriate WishPost logistics channel and service level that provide last-mile tracking (i.e. delivery confirmation);
• If the order is not subject to the Confirmed Delivery Policy, merchants may fulfill the orders with any WishPost logistics channel of their choice.

For example, a merchant selects “Overweight” as the reason for removing a United States-bound order from the program. If this order is subject to the Confirmed Delivery Policy, then the merchant is required to ship this order with a WishPost logistics channel that provides last-mile tracking (i.e. delivery confirmation). In the popup modal, the merchant must check the checkbox shown below before proceeding:

On the other hand, if this order is NOT subject to the Confirmed Delivery Policy, the checkbox shown above will not appear in the popup modal, and the merchant may choose any WishPost logistics channel to fulfill this order.

Note that if selecting “Other” as the removal reason, merchants are required to elaborate in the “Comment” section below before proceeding:

Removing corresponding product from the program

In the same popup modal, merchants may also choose to remove the entire product associated with the order from the program by selecting this option, as shown below:

Note that if this option is selected, future orders for this product will not be included in the program anymore. But if Wish audits the selection and finds that the product is removed for non-qualified reasons, Wish will add that product back to the program. Please note that the qualified reason selected by merchants above apply to both order and product removal.

Lastly, click “Remove order”, and merchants will be redirected back to Order > Unfulfilled Orders page. The customer’s shipping address for the removed order will be presented to merchants under the “Ship to” column on this page.

Once the order is successfully removed from the Advanced Logistics Program, the icon “Advanced Logistics Program” will disappear. If the order requires delivery confirmation (either because 1). it will be shipped from outside of Mainland China, or 2). it is subject to the Confirmed Delivery Policy and will be shipped from within Mainland China), the icon “Confirmed delivery required” will remain:

In the example screenshot above, the tooltip applies to the scenario where merchants removed this order from the program for the reason of “Shipping from outside of Mainland China”.

 

If you have more questions about the Advanced Logistics Program for Mainland China-originating, United States-bound orders, please do not hesitate to contact WishPost Customer Services, and we will respond to you as soon as possible.