How do I fulfill my orders?

Hooray, you got an order! This article will explain how to fulfill your orders. We ask that merchants fulfill their orders in one to 5 calendar days so that they can provide timely delivery for your customers.

Please note: per Merchant Policy 5.1, if an order is not fulfilled in 5 calendar days, it will be refunded and the associated product may be disabled. Additionally, effective August 15, 2018 00:00 UTC, the merchant will also be fined $50 per auto-refunded order.

You must provide a valid tracking ID in order to get paid for fulfilling your order.

See Wish's payment policy here.

Notification
We will notify you once a day when you have new orders to fulfill. This notification will arrive via email to the address you provided. When you log in to the Merchant Dashboard, you will also see a red notification by the Transactions tab. The number indicates the number of transactions that are new/unacknowledged or have not yet been shipped: 

 

Marked as Shipped

Orders awaiting fulfillment are listed on the Action Required page. Here, you can view order details, edit the shipping address, and mark the order as shipped. Orders that are not shipped within 5 calendar days are refunded automatically by Wish. From the top navigation bar, click on Orders > Action Required to go to your new orders. This will take you to http://merchant.wish.com/transactions/action.

Mark Individual Transactions as Shipped

To mark an individual order as shipped, find the order you want, click on the Actions button at the end of the row, and select Ship:

This will open a window where you can either enter the dimensions of the package or click on 'Skip to do it myself' and then select your Origin Country, Shipping Provider and input a Tracking Number:

 
Click on the Next button to mark the order as shipped. This action will send a notification to the user letting them know (1) their product has been shipped and (2) their tracking information.

Manually Mark Multiple Transactions as Shipped

You can also mark multiple transactions "Shipped" at one time. Select the transactions you would like to mark as shipped:

Then click on "Ship Selected" at the top of the Action Required page:


A window will open, allowing you to input tracking information for multiple orders. Double-check to make sure that you're inputting the correct tracking ID for the corresponding transaction!



Once you're finished, click "Ship All", and you're done!

Once an order is marked as shipped, it will move from Action Required to History. To see your shipped orders, click on Transactions > History from the top navigation bar. This will take you to http://merchant.wish.com/transactions/history.

Mark Multiple Transactions as Shipped with a Feed File

For merchants who receive a large number of orders each day, you can mark your orders as shipped using a feed file. Before you begin this process, you will need a CSV of your orders you are fulfilling. Click here to learn how to export your order information from the Wish Merchant Dashboard.

After you have the feed file ready, go to Orders > Fulfill Orders > Fulfillment CSV File. This will take you to http://merchant.wish.com/fulfill-order:

When you upload your CSV, you will need each row to include the Order ID, the shipping provider, and the origin country for that order. If you are supplying tracking information, you can also include the tracking number in the row for the appropriate order. 

Once you upload your CSV, you will need to map your attributes to those recognized by Wish:

You will be able to preview your fulfillment information during this mapping step. Please use this time to double-check that your information appears correct. Click on the blue Submit button to import your feed to Wish.

After submitting your feed file, you can check the status of this import job by going to Orders > Fulfillment CSV File Status. This will take you to http://merchant.wish.com/fulfillment-uploads/jobs.

How Do I Know if I have Orders about to Expire?

Merchants will receive emails when they receive orders on Wish. Additionally in their Orders > Action Required queue (https://merchant.wish.com/transactions/action), merchants can see the time left to fulfill under “Days to Fulfill” on each order. The days listed are in calendar days.