9.2.2 Order Payment Eligibility
Your shipped transactions will be eligible for payment as set out below or as otherwise communicated to you by Wish. Without limiting any other remedies, Wish may unilaterally decide to delay the remittance and withhold any amount payable to you until receiving the confirmation of delivery. Transactions that cannot be confirmed as shipped either by your tracking data or through our internal systems may be ineligible for payment. Wish will pay you for your eligible transactions twice per month.
For orders marked shipped before October 11, 2017:
An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or 5 days after the customer confirms delivery.
If the order is not confirmed delivered, then it will be eligible for payment 90 days after the order was marked shipped by the merchant.
For orders marked shipped between October 11, 2017 and May 28, 2020 12:00 AM UTC:
An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or 5 days after the customer confirms delivery.
Orders are also eligible for faster payment depending on the tier of the carrier used to ship the order.
- Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed shipped by the carrier
- Tier 2: 45 days after order was confirmed shipped with a Tier 2 carrier
- Tier 3: 75 days after order was confirmed shipped with a Tier 3 carrier
- Tier 4: 90 days after order was confirmed shipped with a Tier 4 carrier
If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier.
If the order is not confirmed shipped by the carrier, then it will be eligible for payment 120 days after the order was marked shipped by the merchant.
For orders marked shipped on or after May 28, 2020 12:00 AM UTC:
An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or, if the order is not subject to the Confirmed Delivery Policy, 5 calendar days after the customer confirms delivery if the order is confirmed shipped by a tracking carrier within 30 calendar days from when the order is released to the merchant.
Orders are also eligible for faster payment depending on the tier of the carrier used to ship the order.
- Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed shipped by the carrier
- Tier 2: 45 days after order was confirmed shipped with a Tier 2 carrier
- Tier 3: 75 days after order was confirmed shipped with a Tier 3 carrier
- Tier 4: 90 days after order was confirmed shipped with a Tier 4 carrier
If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier.
Orders must be confirmed shipped by the carrier within 30 calendar days from order release date to be eligible for payment. Merchants are allowed to dispute the order payment eligibility via the order tracking dispute tool. The order payment eligibility can only be disputed and approved within 90 calendar days from when the order was released to the merchant. If the order tracking dispute is not approved within the 90 calendar day period from when the order was released to the merchant, the order will not be eligible for payment.
Click here to see the list of carriers per tier.
For more information, please review "When Is My Order Eligible for Payment?"
For EPC orders released after October 9, 2019 00:00 UTC:
For stores with Silver, Gold, or Platinum Merchant Standing at the time the order is released to merchant, EPC orders may become eligible for payment 10 calendar days after the tracking carrier confirms the order as shipped (i.e. the order is confirmed fulfilled).
For Advanced Logistics orders released after December 6, 2019 00:00 UTC:
For stores with Silver, Gold, or Platinum Merchant Standing at the time the order is released to merchant, Advanced Logistics Program orders may become eligible for payment 10 calendar days after the tracking carrier confirms the order as shipped (i.e. the order is confirmed fulfilled).
Learn more about Advanced Logistics Program here
For orders released after January 10, 2020 12:00AM UTC for certain high-performing products:
For stores with Silver, Gold, or Platinum Merchant Standing at the time an order for certain high-performing products is released to merchant, the order may become eligible for payment 15 calendar days after the tracking carrier confirms the order as shipped (i.e. the order is confirmed fulfilled). Learn more about Merchant Standing here
An order is confirmed shipped when the package receives its first tracking scan.
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.
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