When Is My Order Eligible For Payment?

Payment Eligibility Policy:

For orders marked shipped before October 11, 2017:

• An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
• If the order is not confirmed delivered, then it will be eligible for payment 90 days after the order was marked shipped by the merchant. 

For orders marked shipped on or after October 11, 2017:

• An order is eligible for payment as soon as the tracking carrier confirms the order as delivered, or 5 days after the customer confirms delivery.
• Orders are also eligible for faster payments depending on the tier of the carrier used to ship the order.
• Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed shipped by the carrier.
• Tier 2: 45 days after order was confirmed shipped with a Tier 2 carrier
• Tier 3: 75 days after order was confirmed shipped with a Tier 3 carrier
• Tier 4: 90 days after order was confirmed shipped with a Tier 4 carrier
• If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, then it is eligible for payment 90 days after the order was confirmed shipped by the carrier.
• If the order is not confirmed shipped by the carrier, then it will be eligible for payment 120 days after the order was marked shipped by the merchant.
  

Click here to see the list of carriers per tier.

An order is confirmed shipped when the package receives its first tracking scan.
An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

FBW (Fulfillment by Wish) Order Payment Eligibility

For FBW (Fulfillment by Wish) orders marked shipped after August 21, 2018, the FBW orders will be  eligible for payment within 48 hours from the marked shipped date.

To learn more about FBW (Fulfillment by Wish), check out the following:

FBW US FAQ
FBW EU FAQ

To review our current Payment Eligibility policies, check them out here.

Here are some examples that show when an order will be eligible for payment.

Merchant A’s payment dates are 1st and 15th of every month.

Examples of orders marked shipped before October 11, 2017 (before the new Payment Eligibility Policy takes effect)

Example 1: Tier 1, Carrier Confirmed Delivery

1. Merchant ships a Wish Express order (Tier 1 by default) on 9/9.
2. The order was confirmed shipped by the carrier on 9/10.
3. The carrier confirms delivery on 9/13 (3 days after the order was confirmed shipped).
4. The order is eligible for payment on 9/13.
5. Merchant will get paid for this order on the next payment date, 9/15.

Example 2: Tier 2, Customer Confirmed Delivery

1. Merchant ships an order with a carrier from Tier 2 on 9/5.
2. The order was confirmed shipped by the carrier on 9/7.
3. The customer confirms delivery on 9/15.
4. The order is eligible for payment on 9/20 (5 days after customer confirmed delivery).
5. Merchant will get paid with the next payment date on 10/1.
   

Example 3: Tier 4, Order NOT eligible for faster payment

1. Merchant ships with a carrier from Tier 4 on 10/5.
2. The order is not confirmed shipped by the carrier.
3. The order is not confirmed delivered by the carrier or by the customer.
4. The order becomes eligible for payment on 1/3 (90 days after the order was marked shipped by the merchant.
5. Merchant will get paid for this order in the upcoming payment cycle on 1/15.
   
   

Examples of orders marked shipped on or after October 11, 2017 (after the new Payment Eligibility Policy takes effect)

Example 4: Tier 2, Order eligible for faster payment

1. Merchant ships with a carrier from Tier 2 on 11/1.
2. The order was confirmed shipped by the carrier on 11/3.
3. Neither carrier nor customer is able to confirm delivery.
4. The order becomes eligible for payment on 12/18 (45 days after the order was confirmed shipped with respect to Tier 2).
5. Merchant will get paid on the next payment date 1/1.

Example 5: Carrier not listed in Routing Guide, confirms shipment.

1. Merchant ships an order on 11/1 with a carrier not listed in Routing Guide.
2. The order was confirmed shipped by the carrier on 11/10.
3. The order is not confirmed delivered by the carrier or customer.
4. The order becomes eligible for payment on 2/8 (90 days after it was confirmed shipped by the carrier).
5. Merchant will get paid for this order on the next payment date, 2/15.

Example 6: Carrier not listed in Routing Guide, unable to confirm shipment.

1. Merchant ships an order on 11/1 with a carrier not listed in Routing Guide.
2. The order was not confirmed shipped by the carrier.
3. The order is not confirmed delivered by the carrier or customer.
4. The order becomes eligible for payment on 3/10 (120 days after it was marked shipped by the merchant).
5. Merchant will get paid for this order on the next payment date, 3/15.

Example 7: Tier 1, Carrier Confirmed Delivery

1. Merchant ships a Wish Express order (Tier 1 by default) on 10/12.
2. The order was confirmed shipped by the carrier on 10/13.
3. The carrier confirms delivery on 10/16 (3 days after the order was confirmed shipped).
4. The order is eligible for payment on 10/16.
5. Merchant will get paid for this order on the next payment date, 11/1.

Example 8: Tier 4, Order eligible for faster payment

1. Merchant ships with a carrier from Tier 4 on 11/1.
2. The order was confirmed shipped by the carrier on 11/5.
3. The order is not confirmed delivered by carrier or by the customer.
4. The order becomes eligible for payment on 2/4 (90 days after the order was confirmed shipped with respect to Tier 4).
5. Merchant will get paid for this order in the upcoming payment cycle on 2/15.

Example 9: Tier 3, Order eligible for faster payment

1. Merchant ships with a carrier from Tier 3 on 11/1.
2. The order is confirmed shipped by the carrier on 11/3.
3. Neither carrier nor customer is able to confirm delivery.
4. The order becomes eligible for payment on 1/17 (75 days after the order was confirmed shipped with respect to Tier 3).
5. Merchant will get paid in this payment cycle 2/1.

Example 10: Tier 4, Order NOT eligible for faster payment

1. Merchant ships with a carrier from Tier 4 on 11/1.
2. The order is not confirmed shipped.
3. Neither the carrier nor the customer is able to confirm delivery.
4. The order becomes eligible for payment on 2/31 (120 days after the order was marked shipped).
5. Merchant will get paid with the next payment date on 3/1.