Merchants are able to use expedited shipping to serve customers based in Brazil. Merchants who deliver Wish Express orders to Brazil are bound by all existing Wish Express policies. We put together the following Q&A to address some of your frequently asked questions about Wish Express Brazil:
What is the delivery timeline for Wish Express orders bound for Brazil?
Per Merchant Policy 10.2, Brazil-bound Wish Express orders must be confirmed delivered by the shipping carrier within 10 business days from the order released date. Note that all orders, including Wish Express ones, also must be marked "shipped" within 5 calendar days, per Merchant Policy 5.1.
What shipping carriers can I use for Wish Express orders bound for Brazil?
Currently, Brazil-bound Wish Express orders must be fulfilled through one of the Confirmed Delivery shipping carriers that provide delivery confirmation for Brazil-bound orders - a list of these carriers can be found on our Confirmed Delivery Shipping Carriers page. An order must be confirmed delivered by one of these carriers to be eligible for payment.
Do I need to deliver within 10 business days to all Brazil regions in order to be eligible for Wish Express benefits?
No. We understand the complexity of logistics in Brazil, so Wish Express Brazil currently allows disabling and enabling of subregions in Brazil that you cannot ship to within the required 10-business-day timeline. You do not need to participate in all Brazilian subregions in order to be part of Wish Express Brazil. Click here to learn more about available subregions to configure for Wish Express for several destination countries.
Can I set different subregion shipping prices?
Yes. Due to the diverging shipping costs across Brazil, merchants are able to set different shipping prices for Wish Express orders shipped to different subregions. Below is a list of available subregions in Brazil:
|Correios Equivalent Regions
|SP Capital & Metro Area
|01000 - 09999
|11000 - 19999
|RJ Capital & Metro Area
|20000 - 26600
|RJ Interior & ES
|26601 - 29999
|MG Capital & Metro Area
|30000 - 34999
|35000 - 39999
|BA Capital & Metro Area
|40000 - 44470
|BA Interior, SE, & Sede Recife
|4 and 5
|44471 - 59999
|PR Capital & Metro Area
|80000 - 83800
|PR Interior, SC, & RS Interior
|8 and 9
|83801 - 89999
92000 - 94900
|RS Capital & Metro Area
|90000 - 91999
94901 - 99999
|Sede Fortaleza & Sede Brasília
|6 and 7
|60000 - 69390
69900 - 76800
77000 - 77271
77300 - 77996
78000 - 80000
The subregion price can be set max 3 times the country’s shipping price. All existing shipping price restrictions apply.
Can I edit the shipping price of a promoted Wish Express product?
Yes, per the Merchant Policy, merchants may lower a product price and/or shipping price of an active promotion to offer users an even better deal. However, prices should not be increased as that may impact user perception, hurt conversion, and risk changing eligibility, which may open the product and promotion to rejection.
How can I obtain customers’ CPF to fulfill orders?
To accommodate merchants shipping both Standard and Wish Express to Brazil-based customers and comply with invoice regulations in Brazil, as well as the requirement rolled out by Brazilian Post and Telegraph Corporation in January 1, 2020 (please visit this FAQ article for more details), Wish collects customers’ CPF information for all Brazil-bound orders and surfaces this information to all merchants shipping Brazil-bound orders from outside of Mainland China, so merchants have the necessary information to fulfill orders smoothly and comply with Brazilian Post and Telegraph Corporation requirement.
For all Brazil-bound orders released after July 1, 2020 12:00AM UTC, the Merchant Dashboard Orders > Unfulfilled Orders page and Orders > History page will show a flag that indicates relevant orders. For example, in the Orders > History page, a “Brazil Order” flag will be surfaced to merchants to indicate that customer CPF information is required for shipping these orders:
Merchants are able to view customer CPF using the following methods:
Navigate to Orders > Unfulfilled Orders and/or Orders > History page, and locate an order you’re interested in. On the Orders > Unfulfilled Orders page, click on the three dots under the "Action" column and select "View details" to arrive at the "Order details" page. On the Orders > History page, you can arrive on this page by directly clicking on the Order Id.
Navigate to “Order overview” section on this page, and you’ll see “Customer CPF” at the bottom of the Shipping Address field:
Alternatively, on the Orders > Unfulfilled Orders and/or Orders > History page, you can navigate to the “Ship to” column of an order and click on the link. You’ll be able to view “Customer CPF” at the bottom of the popup modal that follows (example below from Orders > History page):
Also on the Orders > Unfulfilled Orders and/or Orders > History page, click either Download all orders as CSV or Export table as CSV button above the orders table, and you’ll be able to find the CPF information under the “Customer Identity Number” column in the exported file:
You will be able to view the Customer CPF in responses for the following API calls for retrieving orders:
Specifically, the CPF information will be provided under the “customer_identity_number” field in API responses.
To learn more about Wish Express, please visit this article.