Recharging your ProductBoost Balance with UMPay & FAQ

 

How do I use UMPay to recharge my ProductBoost balance?

What banks does UMPay accept?

What payment options does UMPay provide?

Will I be charged a fee for using the UMPay service?

Who can I contact for help with UMPay payments?

Recharging Guide

  • WeChat Pay
  • Online Banking
  • Credit Card
  • Credit Card by CMB
  • Debit Card

UMPay Recharging FAQs

 

How do I use UMPay to recharge my ProductBoost balance?

Any merchant can use UMPay to recharge their ProductBoost balance here. You do not need to switch the provider under your payment settings page to UMPay.

What banks does UMPay accept?

UME supports 18 major banks in China such as -

  • ICBC (Industrial and Commercial Bank of China)
  • ABC (Agricultural Bank of China)
  • CCB (China Construction Bank)
  • BOCOM (Bank of Communications)
  • CCB (China CITIC Bank)
  • CEB (China Everbright Bank)
  • GDB (Guangdong Development Bank)
  • CMBC (China Minsheng Banking)
  • CIB (China Industrial Bank)
  • SDB (Shenzhen Development Bank)
  • HXB (Hua Xia Bank)

What payment options does UMPay provide?

UME provides the following payment options-

  • B2C online banking Payment (Credit Card; Debit Card)
  • B2B online banking Payment (not applicable for wish)
  • Credit Card Swift Payment
  • Debit Card Swift Payment
  • WeChat pay
  • Alipay (not applicable for wish)

Will I be charged a fee for using the UMPay service?

No, there are no additional fees for this service.

Who can I contact for help with UMPay payments?

Hotline:400-112-5883 (7X24hr)

E-mail:service@umfintech.com

WeChat Official Account:umpay3u

Official Web:www.umpay.com www.soopay.net

 

RECHARGING GUIDE

When selecting UMPay as a provider, you will be redirected to the UMPay Payment website. You can select either payment via WeChat or Online Banking

 

WECHAT Pay

1. The following information will show you how to pay by WeChat.

2. Next you will see this page which requires your payment information.

3. Fill in the payment information and click the button named "免费获取验证码" .

4. Input the verification code you receive and click the button named "确认支付".

5. Open your WeChat mobile app, scan this QR code and complete the payment process.

6. You will see a successful payment confirmation screen as follows:

 

ONLINE BANKING

1. The following information will show you how to pay using your Bank Card.

2. Next, you will see this page which need you to select a bank.

3. Next, select a payment method.

4. Fill up your payment information on the next page.

5. Fill the payment information then click the button named "免费获取验证码".

6. Input the verification code you receive and click the button called "确认支付".

7. You will see a summary of your transaction with your bank. Please click the grey button to pay.

8. Upon successful payment, you will see the following confirmation page.

  

CREDIT CARD

1. To pay via Credit Card, please select the option below.

2. Please select your bank from the following page.

3. Next, select the payment method to indicate credit card payment.

4.  Fill in your payment information.

5. Next, click the button named “免费获取验证码".

6. Input the verification code you receive and click the button named “确认支付”.

7. You will see a successful payment confirmation screen as follows:

 

CREDIT CARD For CMB

1. To pay via Credit Card for CMB, please select the option below.

2. Please select your bank from the following page.

3. Next, select the payment method to indicate credit card payment.

4. Fill in your payment information.

5. Next, click the button named “免费获取验证码".

6. Input the verification code you receive and click the button named "确认支付".

7. You will see a successful payment confirmation screen as follows:

 

DEBIT CARD

1. To pay via Debit Card, please select the option below.

2. Please select your bank from the following page.

3. Next, select a payment method.

4. Fill in your payment information.

5. Next, click the button named “免费获取验证码".

6. Input the verification code you receive and click the button named "确认支付".

7. You will see a successful payment confirmation screen as follows:

FAQs

What happens if I receive the error message  “the system is busy” during payment?

Please contact Wish customer support regarding the payment status of the order. If the deduction is successful, please provide the order number for further inquiry.

What happens if I receive the error message “payment failed” but the funds have been deducted from my bank account?

Please contact Wish customer support and provide required details about the order.

What if the transaction was successful and the fee has been deducted from bank account, but the order status is still pending?

Please contact Wish customer support to consult the order status.

What if I want to recall a transaction?

Please contact Wish customer support for assistance.

What if the transaction has been recalled but the refund has not been received?

Please wait for 7-15 working days for the refund to be processed by your bank.

What happens if I receive the error message “the bank card information is wrong” during payment?

Please ensure that your bank card is valid and the card information entered is correct.

What happens if the transaction failed and funds were deducted from my bank account?

If the transaction failed and funds were deducted from your bank account, UMPay will refund you in 7-15 working days after reconciliation.

What is quick-payment?

Quick-payment is a new and convenient payment method. Just connect your credit card or debit card without logging in to your bank account. You will need to input your card number, ID number, phone number, CVV, the expiration date and SMS verification code to finish the payment. This is a popular online payment method used by many major companies such as Alipay, Wechat Pay, ICBC and CCB.

Are there risks for using quick payment?

  • No payment method is absolutely secure.
  • UMpay’s  payment system has been authenticated by the authentication institution assigned by People’s Bank of China and there are no obvious security flaws.
  • UMpay places restrictions on the transaction volume and the risk control team will check any potentially risky transactions. If you suspect any issues with fraud, please contact UMpay by phone and UMpay will help you recover your losses.
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