This article explains shipping on Wish, including shipping policy, shipping settings you can choose from, and how to set or change your shipping preferences.
As a merchant on Wish, you can choose one of two different shipping options: Ship to US Only and Ship to Selected Countries/Regions.
Fast and reliable shipping is critical to customer satisfaction. We ask that you fulfill orders (i.e., mark orders "shipped") within 5 calendar days, ship items using a trusted logistics service provider, and provide valid tracking numbers. Orders that are not marked "shipped" within 5 calendar days of order released time will be refunded automatically.
Click here to view more details on our Fulfillment Policy.
Updating Shipping Settings
You can select Ship to US Only or Ship to Selected Countries/Regions.
If you choose Ship to US Only, items from your store can be purchased only by customers from the United States. The shipping cost you set for your products is the cost of shipping to customers in the US only.
If you choose Ship to Selected Countries/Regions, items from your store can be purchased by customers from the countries/regions that you select only. This allows you to choose the destinations your store can ship to. If you select “Add all countries/regions", items from your store can be purchased by customers in all destinations worldwide supported by Wish.
The shipping cost you set is the cost of shipping to customers in any of the destinations that Wish supports. (Exceptions apply to Mainland China-based merchants opted into the Calculated Shipping feature for Advanced Logistics Program; details here.) Keep in mind that these destinations include those in Europe, Asia, North America, South America, Africa, and Australia.
Setting Overall Country Shipping Price
First, click on Settings > Shipping on Merchant Dashboard.
Under Ship to US Only or Ship to Selected Countries/Regions, you will be able to edit the overall shipping cost for all non-yellow-diamond products shipped to specific destinations from your STANDARD (Primary) warehouse.
Next to the destination(s) you wish to edit, select Use Country Shipping Price from the dropdown. Then enter the amount you wish to apply to all non-yellow-diamond products shipped to specific destinations from your STANDARD (Primary) warehouse.
Once set, select Apply bulk update to complete.
Shipping Settings FAQs
1. What is “Use Product Shipping Price”?
“Use Product Shipping Price” means the shipping price will be specified for each product individually when they are initially uploaded. You can also edit the product shipping price on the Products page. Learn more here.
2. What is “Use Country Shipping Price”?
“Use Country Shipping Price” means the shipping price you set will be the shipping price for all your non-yellow-diamond products shipped to specific destinations from your STANDARD (Primary) warehouse.
3. Which products will be affected if I change shipping settings and click “Apply bulk update”?
All non-yellow-diamond products shipped from your STANDARD (Primary) warehouse will be impacted. The shipping prices for yellow diamond products will not be affected. Products in Secondary warehouses will not be affected either. If you need to adjust shipping prices for individual non-yellow-diamond products, please click here to learn more.
4. What will happen if I “Use Country Shipping Price” for a destination?
All your existing non-yellow-diamond products shipped from the STANDARD (Primary) warehouse will have the international shipping price set or updated with the new country shipping price. If this destination is disabled for some existing products, it will remain disabled for these products. For yellow diamond products, the new destination will be enabled but the country shipping price won’t apply.
5. What will happen if I add a new destination and “Use Product Shipping Price”?
All your affected products will have the new destination enabled unless you have disabled it for some products in the past. The shipping price will be the product shipping price indicated when the products were uploaded.
6. I have set a Country Shipping Price for a destination. Can I switch to “Use Product Shipping Price”?
Yes, you can switch to “Use Product Shipping Price.” This will not unset the country-level shipping price that was set previously for all your existing products. Again, to update the international shipping on a per-product level, check out this link here.
7. What will happen if I remove a destination on the Shipping Settings page?
This destination will be removed from all your existing products in the STANDARD (Primary) warehouse including both non-yellow-diamond AND yellow diamond products.
8. What will happen to the yellow diamond products?
The shipping price for all yellow diamond products will not change regardless of the Country Shipping Price set in shipping settings. However, when you add a new destination, it will be enabled for your yellow diamond products. When you remove a destination, it will be removed for your yellow diamond products as well.
9. What will happen to the products in Secondary warehouses?
The shipping price for products in Secondary warehouses will not change. To update Secondary warehouse shipping settings please go click here.
10. If I have disabled a destination for a product, what will happen if I change the shipping settings for that destination?
The destination will remain disabled for that product.
11. What if I want to change international shipping for a specific product after setting the Country Level Shipping Settings?
The international shipping can still be updated on the product level. Refer to this article for more information.
12. What if I cannot ship to certain sub-regions within a country?
Certain sub-regions can be disabled within a given country. Check out this article to learn more.