HUB Program FAQ

To help improve first-mile logistics efficiency and lower the logistics cost for merchants delivering EPC, EPC Blue, Advanced Logistics Program, and Smart Logistics Program orders, the HUB Program is launched on May 10, 2020 Beijing Time as an additional logistics option for merchants to consider for their first-mile delivery for EPC, EPC Blue, Advanced Logistics Program, and Smart Logistics Program orders.

Specifically, effective May 10, 2020 10:00AM Beijing Time, merchants may choose to deliver their EPC, EPC Blue, Advanced Logistics Program, and Smart Logistics Program orders to one of the two HUB transit warehouses (East HUB warehouse and South HUB warehouse) designated by Wish, and Wish will subsequently route their orders to the correct EPC/Advanced Logistics Program/Smart Logistics Program warehouses.

This FAQ walks merchants through some commonly-asked questions about the HUB Program.

1. To whom is the HUB Program available?

The HUB Program is available to all China-based merchants shipping their EPC, EPC Blue, Advanced Logistics Program, and Smart Logistics Program orders. Merchants are not required to participate in this program, but it is one additional logistics option available to merchants.

2. How does the HUB Program benefit mechants?

Previously, merchants located in remote areas incur high self-delivery costs to deliver orders to multiple EPC/Advanced Logistics Program/Smart Logistics Program warehouses, as it could be challenging for pick-up carriers to reach their locations. With the new HUB Program, merchants only need to deliver their relevant orders to one of the two Wish-designated HUB transit warehouses, effectively saving time and lowering their first-mile logistics cost.

3. What are the addresses for the two HUB transit warehouses?

Merchants may deliver their relevant orders to one of the following Wish-designated HUB transit warehouses:

• East HUB transit warehouse address: 上海市宝山区共悦路419号 
• Zip code: 201901 
• Contact person: Xianggui Du
• Contact phone number for receiving packages: 17740889510
• Contact phone number for general inquiries: 4008206207 or 18321602641
• South HUB transit warehouse address: 东莞市凤岗镇碧湖大道碧湖路16号安和创新产业园
• Zip code: 523690
• Contact person: Dazhi Luo
• Contact phone number for receiving packages: 17521515744
• Contact phone number for general inquiries: 18038191218 or 15828295744

If merchants utilize delivery methods other than the STO Express pickup service that can be set up in Dianxiaomi ERP (as noted in No.4 below in detail), merchants need to self-deliver all EPC, EPC Blue, Advanced Logistics Program, or Smart Logistics Program packages bound for EPC/Advanced Logistics Program/Smart Logistics Program East warehouses to the East HUB transit warehouse, and all packages bound for EPC/Advanced Logistics Program/Smart Logistics Program South warehouses to the South HUB transit warehouse.

4. How can merchants deliver their relevant orders to these two HUB transit warehouses?

Merchants can deliver their orders to a HUB transit warehouse through various methods.

Please note that Wish has established a special partnership with STO Express, which can pick up orders at merchants’ locations and deliver them to a HUB transit warehouse. Based on this partnership, STO Express charges a pickup fee of ¥5 RMB per 2kg, with ¥2 RMB per additional kg. 

Please also note that currently, only merchants using Dianxiaomi as their ERP can utilize STO Express and enjoy the above pricing structure and WishPost online pickup fee payments. Merchants may also contact STO Express or any other pickup service providers themselves to help deliver orders to a Wish-designated HUB transit warehouse. 

For the operational process within the Dianxiaomi dashboard to start the process of arranging order pickup by STO Express, please refer to this detailed guide.

Next, merchants who use Dianxiaomi as their ERP may then print out the orders’ file-mile shipping label which clearly indicates the designated HUB transit warehouse and EPC/Advanced Logistics Program/Smart Logistics Program warehouse. Please group all orders bound for the same EPC/Advanced Logistics Program/Smart Logistics Program warehouse together; similarly, please group all orders bound for the same HUB transit warehouse together as well. Merchants may consider grouping several small packages into a large one directly via ERP, and WishPost will also generate a shipping label for the large package as needed.

Lastly, merchants may print out the pickup label for STO Express.

We suggest that merchants using pickup services to complete the order pickup with 2 calendar days from the order released time; if merchants timely arrange pickup by STO Express, but relevant orders still arrive at the corresponding EPC/Advanced Logistics Program warehouse later than 168 hours since the order released time due to STO Express’ delay, merchants may submit disputes to waive the 50% late arrival fee (outlined in Merchant Policy 12.2 and 5.11).

For self-delivery merchants, we strongly suggest that merchants deliver relevant orders to the HUB transit warehouse within 4-5 calendar days from the order released time.

5. If merchants do not use Dianxiaomi as their ERP, can they still participate in the HUB Program?

Yes, merchants can still leverage the HUB transit warehouses. Merchants need to self-deliver all EPC, EPC Blue, or Advanced Logistics Program packages bound for EPC/Advanced Logistics Program/Smart Logistics Program East warehouses to the East HUB transit warehouse, and all packages bound for EPC/Advanced Logistics Program/Smart Logistics Program South warehouses to the South HUB transit warehouse.

6. Does the HUB Program charge additional fees?

No.