HUB Program FAQ

To help improve first-mile logistics efficiency and lower the logistics cost for merchants delivering EPC Blue and Advanced Logistics Program orders, the HUB Program is launched as an additional logistics option for merchants to consider for their first-mile delivery for EPC Blue and Advanced Logistics Program orders.

Specifically, merchants may choose to deliver their EPC Blue and Advanced Logistics Program orders to one of the two HUB transit warehouses (East HUB warehouse and South HUB warehouse) designated by Wish, and Wish will subsequently route their orders to the correct EPC Blue/Advanced Logistics Program warehouses.

This FAQ walks merchants through some commonly-asked questions about the HUB Program.

1. To whom is the HUB Program available?

The HUB Program is available to all China-based merchants shipping their EPC Blue and Advanced Logistics Program orders. Merchants are not required to participate in this program, but it is one additional logistics option available to merchants.

2. How does the HUB Program benefit mechants?

Previously, merchants located in remote areas incur high self-delivery costs to deliver orders to multiple EPC Blue/Advanced Logistics Program warehouses, as it could be challenging for pick-up carriers to reach their locations. With the new HUB Program, merchants only need to deliver their relevant orders to one of the two Wish-designated HUB transit warehouses, effectively saving time and lowering their first-mile logistics cost.

3. What are the addresses for the two HUB transit warehouses?

Merchants may deliver their relevant orders to one of the following Wish-designated HUB transit warehouses:

Please specifically note that East HUB transit warehouse has been moved due to the recent COVID-19 surge. Please read the new address below and adjust your logistics accordingly. In addition, we encourage merchants to check back regularly for any new information.

• East HUB transit warehouse address: 上海市宝山区共悦路419号 万色速递
  
  • Zip code: 201901
    
  • Contact person: Zhiqing Jiang/Xianggui Du
  • Contact phone number for receiving packages: 4008206207 
  • Contact phone number for general inquiries: 4008206207 
• South HUB transit warehouse address: 广东省东莞市黄江镇田星路39号巨卓产业园1楼
  • Zip code: 523516
  • Contact person: Zhiqiang Zhao
  • Contact phone number for receiving packages: 13760335885
  • Contact phone number for general inquiries: 18038191218 or 13760335885

4. How can merchants deliver their relevant orders to these two HUB transit warehouses?

Merchants may offline contact any pickup service providers themselves to help deliver orders to a Wish-designated HUB transit warehouse. 

Note that all EPC Blue or Advanced Logistics Program packages ultimately bound for EPC Blue/Advanced Logistics Program East warehouses should be delivered to the East HUB transit warehouse, and all packages bound for EPC Blue/Advanced Logistics Program South warehouses to the South HUB transit warehouse.

We strongly suggest that merchants deliver relevant orders to the HUB transit warehouse within 4-5 calendar days from the order released time. If merchants timely deliver the order, but the order still arrives at the corresponding EPC Blue, Advanced Logistics Program warehouse later than 168 hours since the order released time, the 50% late arrival fee (outlined in the Warehouse Fulfillment Policy and Advanced Logistics Program Order late fulfillment policy) will be auto-exempted for the following situation:

• Tracking details on WishPost show that the time period from when the order is released to when the order arrives at the correct HUB transit warehouse is less than 120 hours.

5. Does the HUB Program charge additional fees?

No.